Privacy Policy

Who we are

This privacy policy sets out how Direct Tiling Group protects and uses any information that you give us when you use our website or contact us directly.

Direct Tiling Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or contacting us directly, then it will be used only in accordance with this policy. This information is collected under a legitimate interest basis. This means that the data we collect from you is required in order to provide you with a quote or service. Since we’re committed to protecting your data, we want you to know that we will not sell, rent or trade any of our email lists or customer data with other companies and businesses for marketing purposes.

The provision of your personal data such as name, address, invoice address, email address and contact numbers is required from you to enable us to provide you with a quote or to carry out instructed tiling services.

In this policy “websites” refers to all Direct Tiling Group websites, including the primary Direct Tiling Group website found at www.londontilinggroup.co.uk.

What we collect

  • We may collect the following information:
  • name and job title of customer
  • contact information including email address
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may use the information to customise the website according to your interests

How we handle email and “Contact us” messages

We may preserve the content of any email or “Contact us” or other electronic message that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.

Google Analytics

When someone visits https://londontilinggroup.co.uk/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This is done for a number of reasons, mainly to see the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. 

Mailing Lists

As part of the registration process for our marketing emails, we collect personal information. We use that information for a couple of reasons: to tell you about stuff/offers you’ve asked us to tell you about; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

Third Parties

We don’t share any data with any third party websites. 

Access to your personal information

For all enquiries in respect of this privacy policy, please contact [email protected] or The Privacy Team, at 239 South Park Road, Wimbledon, SW191UD or by calling us on 020 8251 2996.

If you are unhappy with the way in which we have handled your personal data please contact us using the details provided above.

If you have any queries or concerns about the way that your personal data is being processed by us, contact us on the details above. You are also entitled to make a complaint to the Information Commissioner’s Office. For further information see the Information Commissioner’s guidance here https://ico.org.uk/for-the-public/personal-information.

Data retention

We may keep your personal data for purposes of contacting and tracing customer references. This record keeping will be used to follow-up and respond to any complaints or warranty claims. In some cases, we’re also legally obliged to obtain information to comply with legal or statutory obligations. 

Even though, personal data storage times will vary greatly depending on the working relationship with you (for instance, we regularly work on sites together), your personal data will not be stored for more than 5 years.

In the event that you ask us to stop sending you emails or information in relation to our products, services or promotions, we shall do so. 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDPR regulations.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at 8a Seaforth Avenue, New Malden, KT3 6JP of email us as soon as possible. We will promptly correct any information found to be incorrect.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please: email, call or write to us at [email protected]. Let us have enough information to identify you, your name, address and a quotation reference number

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates including any account or reference numbers, if you have them
  • If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 5 days for this to take place.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

If you are unhappy with the way in which we have handled your personal data please contact us using the details provided above.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113

Changes to this privacy notice

This privacy statement was reviewed in line with the GDPR regulations which come into force in May 2018. Direct Tiling Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2020.